This is the multi-page printable view of this section. Click here to print.

Return to the regular view of this page.

Activity Finder Issues

Troubleshoot Activity Finder API connections and program display problems.

    Having trouble with Activity Finder? Find solutions to common integration issues below.

    API Connection Failures

    Error: Could not connect to Daxko/ActiveNet/Personify API

    Solutions:

    1. Check API Credentials

      • Visit /admin/openy/integrations/activity-finder
      • Re-enter API key and secret
      • Test connection

    2. Check Firewall

      # Test API endpoint
curl -I https://api.daxko.com/

    3. Check Logs

      drush watchdog:show --severity=Error | grep activity

    4. Contact CRM Provider

      • Verify API credentials with Daxko/ActiveNet/Personify
      • Check for API endpoint changes

    Programs Not Displaying

    Problem: Activity Finder shows no programs.

    Solutions:

    1. Check Mapping

      • Visit /admin/openy/integrations/activity-finder/mapping
      • Ensure categories are mapped

    2. Clear Cache

      drush cr
drush cron

    3. Check API Response

      drush watchdog:tail
# Visit Activity Finder page and watch for errors

    Need more help? See Debugging Techniques or Get Support.